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Receptioni
AI receptionist for healthcare practices

Your customers expect instant answers.
Now you can deliver them.

Receptioni answers every call, books appointments, manages your waitlist, and handles your patients — so you can focus on delivering great care.

Get started free → See how it works

No credit card required · Set up in 5 minutes

Running a small practice has never been harder

Expectations are at an all-time high. And there are only so many hours in the day.

The phone keeps ringing

You're with a patient, running a treatment, finishing a job — and the phone won't stop. You can't be in two places at once.

You lose patients when you close

The second you walk out the door, calls go to voicemail. 85% of callers won't leave a message — they call your competitor instead.

Expectations keep rising

Patients expect instant answers, same-day bookings, and to feel like they matter. Delivering that without a full team is nearly impossible.

You're doing two jobs at once

Answering calls, managing bookings, following up messages — all while delivering great care. Something always falls through the cracks.

Hiring help is expensive

A full-time receptionist costs $50,000+ a year. An answering service reads from a script and can't actually book anything. Neither scales.

The work never really stops

Patients call on lunch breaks, after work, on weekends. They don't keep business hours — and neither do their needs.

You got into practice to deliver great care — not to be tied to a phone.

Receptioni gives your patients instant, professional service the moment they call — day or night — while you focus on the work in front of you.

AI that works while you do

Receptioni handles the front desk so you can stay focused on your patients.

Answers every call instantly
No hold music. No voicemail. Every caller gets a real conversation, immediately.
Books in real time
Checks your availability and confirms bookings on the spot — even at 10pm.
Takes detailed messages
Not just a name — full context, urgency, best callback time. Ready when you are.
Smart waitlist & rebooking
When a slot opens, texts the right waitlist patient automatically. First YES books it.
Monitor & take over
Watch calls live. One click to join as a human when a patient needs that touch.
Everything in your dashboard
Every call, booking, and message logged. Check in when you're ready — nothing slips through.

Built for healthcare practices

Dental and medical clinics face a unique set of challenges. Receptioni is built to solve them.

Dental Clinics

Every empty chair costs you money

The average dental practice loses $150,000–$300,000 per year to cancellations and no-shows. Your receptionist is fielding rescheduling calls, reminder follow-ups, and new patient enquiries — all at the same time.

Fill cancellations automatically — AI texts your waitlist patients and books the first one who replies YES
New patients after hours — 60% of new patient calls come outside business hours. Don't send them to voicemail
Frees your front desk — staff focus on patients in the chair, not the phone on hold
15%
average cancellation rate in dental
$200
lost per missed appointment
Medical & GP Clinics

Patients can't get through. Staff can't keep up.

GP clinics field hundreds of calls a week. Phones are constantly engaged, patients get frustrated, and staff spend 60–70% of their time on admin instead of care.

After-hours triage — captures urgent vs routine requests so your team prioritises what matters in the morning
Overflow handling — when phones are busy, AI picks up. No more engaged tone
Human handoff when it counts — monitor live calls and take over instantly when a patient needs a doctor
60–70%
reduction in admin time with AI
6–9 mo
average ROI payback period
Smart rebooking

A cancellation doesn't have to mean an empty chair

When a patient cancels, Receptioni automatically checks your waitlist and texts the right patients. First one to reply YES gets the slot — booked, logged, done.

You set the rules: who gets texted first, how long they have to respond, how many to contact. Receptioni handles the rest.

AI parses free-text preferences — "afternoons before end of May" matched automatically
30-minute response window creates urgency — patients act fast
Staff review before sending, or set fully autonomous — your choice
How it works
Chair filled. Revenue saved.
85%
of callers don't leave a voicemail — they hang up and call a competitor
24/7
coverage including evenings, weekends, and public holidays
<$1
per call handled vs $5–15 for traditional answering services

Works with your practice management software

Bookings go directly into your existing system — no manual entry, no reconciliation. Your calendar stays the source of truth.

Core Practice
✓ Live

Two-way sync via Core Practice API. Appointments, patients, and availability read and written in real time.

Dental4Windows / Dental4Web
Coming soon

Integration in development via Halo Connect. Covers the 4,000+ practices running Centaur's platform across Australia and New Zealand.

Using a different system? Get in touch — we're expanding integrations continuously.

Patient data security that goes beyond the standard

Most practice software stores phone numbers and call recordings as readable text. We don't. Every piece of patient information is encrypted before it touches our database.

AES-256-GCM Encryption

Every patient phone number, call transcript, email address, and date of birth is encrypted at the field level using the same standard as banking and defence systems.

Australian Data Residency

All patient data is stored and processed in Sydney, Australia. Your patient data never leaves Australian shores. No US cloud. No European routing.

Full Audit Trail

Every action — booking, cancellation, data access — is logged with timestamp, user, and IP address. Complete visibility for compliance and review.

Zero Plaintext Storage

Unlike most practice tools, even a full database breach would not expose readable patient data. Decryption requires a key that is never stored in the database.

API Credentials Encrypted

Practice management system credentials (OAuth tokens, API keys) are encrypted with the same AES-256-GCM standard as patient data. Never stored in plaintext.

Right to Erasure

Cancel anytime and all practice and patient data is permanently deleted within 24 hours. No retention, no lock-in, no lingering records.

Up and running in 5 minutes

No IT team needed. No long setup. Just start.

1

Set up your practice

Add your name, hours, services, and practitioners

2

Configure your AI

Choose a voice, write your greeting, set booking rules

3

Forward your number

Point calls to Receptioni — or use after-hours only

4

Get back to work

Check your dashboard when you're ready — everything is waiting

Stop losing patients to voicemail.

Every missed call is a missed patient. Receptioni makes sure that never happens again.

Get started free →

No credit card required · Cancel any time